ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a collaborative environment where team members can thrive and make a meaningful impact. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare customers in North Carolina. Your role is vital in assisting members with their insurance plans, healthcare screenings, and appointment scheduling, ensuring a seamless and positive experience. What You'll Do: - You will handle inbound calls related to healthcare inquiries and insurance plan details. - You will assist customers with reviewing and making changes to their member insurance plans. - You will schedule healthcare screenings and appointments efficiently. - You will provide accurate information and resolve customer concerns with empathy and professionalism. - You will document customer interactions and update records promptly. - You will collaborate with team members and healthcare providers to ensure customer satisfaction. - You will stay informed about healthcare policies and procedures to provide up-to-date assistance. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using computer systems and customer relationship management (CRM) software. - Ability to handle sensitive information with confidentiality and discretion. - Problem-solving skills and a patient, empathetic approach to customer interactions. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of North Carolina healthcare regulations and insurance plans. - Bilingual abilities, especially in Spanish. - Certification or training in healthcare customer service. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!