ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a collaborative environment where team members can thrive and make a meaningful impact. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare customers in North Carolina. Your role is vital in assisting members with their insurance plans, healthcare screenings, and appointment scheduling, ensuring a seamless and positive customer experience. What You'll Do: - You will handle inbound calls related to healthcare inquiries and insurance plan details. - You will assist customers with reviewing and making changes to their member insurance plans. - You will schedule healthcare screenings and appointments efficiently. - You will provide accurate information and resolve customer concerns promptly. - You will document customer interactions and update records as needed. - You will collaborate with team members and healthcare providers to ensure customer satisfaction. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare products and services. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication and interpersonal skills. - Ability to handle sensitive information with confidentiality. - Proficiency in using computer systems and customer service software. - Detail-oriented with strong problem-solving abilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience with healthcare insurance plans and terminology. - Bilingual skills, especially in Spanish. - Previous experience in a call center environment. - Knowledge of HIPAA regulations. What We Offer: - We offer competitive pay and comprehensive benefits. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options. - We offer employee wellness programs and resources. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your application through our careers page at ResultsCX.com/careers or contact our recruitment team directly. We look forward to hearing from you!