ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a supportive environment where team members can thrive and make a meaningful impact. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in North Carolina. Your role is essential in assisting customers with their healthcare-related inquiries, ensuring they receive accurate information and compassionate service. What You'll Do: - You will handle inbound calls related to healthcare inquiries, including insurance plan reviews and change requests. - You will assist customers with healthcare screenings and appointment scheduling. - You will provide detailed explanations of member insurance benefits and coverage. - You will resolve customer issues efficiently while maintaining a high level of professionalism. - You will document customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to facilitate customer needs. - You will stay updated on healthcare policies and procedures to provide accurate information. - You will contribute to a positive customer experience by demonstrating empathy and patience. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality. - Proficiency in using customer service software and Microsoft Office. - Excellent problem-solving skills and attention to detail. - Ability to work in a fast-paced environment and manage multiple tasks. Bonus Points If You Have: - Experience with healthcare insurance plans and terminology. - Bilingual skills, especially in Spanish. - Previous experience in a call center environment. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!