ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, we empower our team members to make a meaningful impact on the lives of our customers. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in North Carolina, assisting customers with a variety of healthcare-related inquiries. Your role is vital in ensuring members receive accurate information and timely assistance regarding their insurance plans and healthcare services. What You'll Do: - You will handle inbound calls from customers seeking assistance with healthcare insurance plans and services. - You will review and process detailed change requests on member insurance plans. - You will assist customers with healthcare screenings and appointment scheduling. - You will provide clear and empathetic communication to resolve customer inquiries effectively. - You will document customer interactions accurately in the system. - You will collaborate with team members and healthcare providers to ensure seamless service delivery. - You will stay updated on healthcare policies and insurance plan details to provide accurate information. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Basic knowledge of healthcare insurance plans and terminology. - Proficiency in using computer systems and CRM software. - Ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Familiarity with North Carolina healthcare regulations and insurance policies. - Bilingual skills, especially in Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and benefits. Ready to Apply? Submit your application through our careers page at ResultsCX.com/careers or send your resume directly to recruiting@resultscx.com. Join us and be part of a team that makes a difference in healthcare customer service!