ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we combine innovative technology with heartfelt service to support our clients and their members effectively. Our Idaho team plays a crucial role in ensuring healthcare inquiries are handled with care and professionalism. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting members with insurance plan reviews, changes, and other healthcare service needs. Your role is vital in providing accurate information and empathetic service to enhance the member experience. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans and benefits. - You will assist members with detailed reviews and change requests on their insurance coverage. - You will provide clear and accurate information about healthcare policies and procedures. - You will document member interactions and update records in compliance with company standards. - You will collaborate with internal teams to resolve complex member issues efficiently. - You will maintain confidentiality and adhere to HIPAA regulations at all times. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Basic knowledge of healthcare insurance plans and terminology. - Proficiency in using computer systems and CRM software. - Ability to handle sensitive information with discretion and professionalism. Bonus Points If You Have: - Experience working in a call center environment. - Familiarity with HIPAA compliance and healthcare regulations. - Bilingual skills, especially in Spanish. - Previous experience with ResultsCX or similar customer experience companies. What We Offer: - We offer comprehensive training to equip you with the knowledge and skills needed for success. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive team environment focused on growth and development. - We offer benefits including health insurance, paid time off, and retirement plans. Ready to Apply? Submit your application through our careers page at www.resultscx.com/careers or send your resume directly to IdahoRecruiting@resultscx.com. Join us and be part of a team where healthcare meets heartfelt service!