ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we combine innovative technology with compassionate support to improve the lives of our customers and clients nationwide. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare customers in Idaho. Your role is to assist members with inquiries related to their insurance plans, ensuring they receive accurate information and empathetic service. What You'll Do: - You will handle inbound calls from healthcare members, addressing a variety of insurance-related questions and concerns. - You will review and process change requests on member insurance plans with attention to detail. - You will provide clear explanations of healthcare benefits and coverage options. - You will document all interactions accurately in the customer management system. - You will collaborate with internal teams to resolve complex member issues. - You will maintain compliance with healthcare regulations and company policies. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or insurance. - You have strong communication skills, both verbal and written. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate empathy and patience when dealing with sensitive healthcare matters. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working with healthcare insurance plans or medical terminology. - Bilingual skills, especially in Spanish. - Previous experience in a call center environment. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive pay and performance-based incentives. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to support work-life balance. - We offer health, dental, and vision insurance benefits. Ready to Apply? Submit your application through our careers page at ResultsCX.com or send your resume directly to our recruitment team. Join us and be part of a company where healthcare truly meets heartfelt service!