ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we pride ourselves on combining industry expertise with heartfelt service to support our clients and their members effectively. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting members with insurance plan reviews, changes, and other healthcare service needs. Your role is vital in ensuring a positive experience for our customers by providing accurate information and empathetic support. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans. - You will assist customers with detailed reviews and change requests on their insurance coverage. - You will provide clear and accurate information about healthcare benefits and policies. - You will resolve member inquiries efficiently while maintaining a compassionate approach. - You will document all interactions and updates accurately in the system. - You will collaborate with team members and supervisors to improve service quality. - You will stay informed about healthcare regulations and company policies. - You will contribute to a positive team environment by demonstrating professionalism and empathy. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using computer systems and customer relationship management (CRM) software. - Ability to handle sensitive information with confidentiality and professionalism. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance plans and healthcare terminology. - Bilingual abilities, especially in Spanish. - Certification or training related to healthcare customer service. What We Offer: - We offer comprehensive training to help you succeed in your role. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive workplace culture. - We offer opportunities for career growth and development within the company. Ready to Apply? To join our team at ResultsCX and make a difference in healthcare customer service, please submit your application through our careers page or send your resume directly to our recruitment team. We look forward to hearing from you!