ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we combine innovative technology with heartfelt service to support our clients and their members effectively. Our Idaho team plays a crucial role in ensuring healthcare inquiries are handled with care and professionalism. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting members with insurance plan reviews, changes, and other healthcare service needs. Your role is vital in providing accurate information and empathetic service to enhance the member experience. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans and benefits. - You will assist members with detailed reviews and change requests on their insurance coverage. - You will provide clear and accurate information about healthcare policies and procedures. - You will document member interactions and update records in compliance with company standards. - You will resolve member issues efficiently while maintaining a compassionate and professional demeanor. - You will collaborate with team members and healthcare providers to ensure seamless service delivery. - You will stay informed about healthcare regulations and company policies to provide up-to-date assistance. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or insurance. - You have strong communication skills, both verbal and written, with an empathetic approach. - You possess the ability to handle sensitive information with confidentiality and professionalism. - You are comfortable using computer systems and software to manage member information. - You have problem-solving skills and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a healthcare call center or insurance environment. - Knowledge of healthcare insurance plans and terminology. - Bilingual abilities, especially in Spanish, to assist a diverse member base. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer comprehensive training to equip you with the knowledge and skills needed for success. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive team environment focused on growth and development. - We offer benefits including health insurance, paid time off, and retirement plans. Ready to Apply? To join our Idaho healthcare team at ResultsCX, please submit your resume and cover letter through our careers page or contact our recruitment team directly. We look forward to welcoming you to a company where healthcare truly meets heartfelt service.