ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we pride ourselves on combining industry expertise with heartfelt service to support our clients and their members effectively. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in Idaho, assisting members with inquiries related to their insurance plans. Your role is vital in ensuring members receive accurate information and compassionate service, helping them navigate their healthcare options with confidence. What You'll Do: - You will handle inbound calls from healthcare members, addressing a wide range of inquiries related to insurance plans. - You will review and process change requests on member insurance plans accurately and efficiently. - You will provide detailed explanations of plan benefits, coverage options, and eligibility requirements. - You will document member interactions thoroughly to maintain accurate records. - You will collaborate with internal teams to resolve complex member issues and escalate when necessary. - You will stay updated on healthcare policies and insurance regulations to provide current information. - You will maintain a compassionate and patient-centered approach in all member communications. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using customer relationship management (CRM) software and call center technology. - Ability to handle sensitive information with confidentiality and professionalism. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance plans, healthcare terminology, and regulatory compliance. - Bilingual skills, especially in Spanish, to support diverse member populations. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training and ongoing professional development opportunities. - We offer a supportive and inclusive work environment that values your contributions. - We offer competitive compensation and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer benefits including health insurance, paid time off, and retirement plans. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!