ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to compassionate and effective communication, ResultsCX empowers its employees to make a meaningful impact on customers' lives every day. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting customers with their insurance plans and ensuring they receive accurate and timely information. Your role is vital in providing heartfelt service that aligns with ResultsCX’s mission to blend healthcare expertise with outstanding customer care. What You'll Do: - You will handle inbound calls from customers regarding their healthcare insurance plans and benefits. - You will assist customers with detailed reviews and change requests on their member insurance plans. - You will provide clear, empathetic, and accurate information to resolve customer inquiries. - You will document customer interactions and update records in compliance with company policies. - You will collaborate with internal teams to escalate and resolve complex issues. - You will maintain up-to-date knowledge of healthcare policies, insurance products, and regulatory requirements. - You will contribute to a positive team environment by sharing insights and best practices. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using customer relationship management (CRM) software and call center technology. - Ability to handle sensitive information with confidentiality and professionalism. - Detail-oriented mindset with strong problem-solving skills. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance plans, medical terminology, or healthcare regulations. - Bilingual abilities, especially in Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training to ensure your success in the role. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive workplace culture. - We offer opportunities for career growth and professional development. Ready to Apply? To join our team at ResultsCX and make a difference in healthcare customer service, please submit your application through our careers page or send your resume and cover letter to the provided contact email. We look forward to hearing from you!