ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience company dedicated to delivering exceptional service across various industries, including healthcare. With a commitment to innovation and empathy, we empower our employees to make a meaningful impact on the lives of our customers every day. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in Idaho, assisting customers with a variety of healthcare-related inquiries. Your role is vital in ensuring members understand their insurance plans and receive the support they need with compassion and accuracy. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans and benefits. - You will assist customers with detailed reviews and change requests on their insurance coverage. - You will provide clear and accurate information about healthcare policies and procedures. - You will resolve customer issues efficiently while maintaining a high level of empathy and professionalism. - You will document all interactions accurately in the system to ensure seamless follow-up. - You will collaborate with team members and healthcare providers to address complex inquiries. - You will stay updated on healthcare regulations and company policies to provide informed assistance. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using customer service software and Microsoft Office applications. - Ability to handle sensitive information with confidentiality and professionalism. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance plans, medical terminology, or healthcare regulations. - Bilingual abilities, especially in Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training to help you succeed in your role. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive work environment. - We offer opportunities for career growth and development within the company. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!