ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and empathy, we empower our employees to make a meaningful impact on the lives of our customers. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in Idaho, assisting customers with inquiries related to their insurance plans. Your role is vital in ensuring customers receive accurate information and compassionate service, enhancing their overall healthcare experience. What You'll Do: - You will handle inbound calls from customers regarding healthcare insurance plans and benefits. - You will assist customers with detailed reviews and change requests on their member insurance plans. - You will provide clear and accurate information about healthcare policies and procedures. - You will resolve customer issues efficiently while maintaining a positive and empathetic attitude. - You will document customer interactions and update records accurately in the system. - You will collaborate with team members and healthcare providers to ensure customer satisfaction. - You will stay informed about healthcare regulations and company policies to provide up-to-date assistance. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or insurance. - You have strong communication skills, both verbal and written. - You possess the ability to handle sensitive information with confidentiality and professionalism. - You are comfortable using computer systems and software to manage customer data. - You have excellent problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance terminology and healthcare regulations. - Bilingual abilities, especially in Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training to help you succeed in your role. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive work environment. - We offer opportunities for career growth and development within the company. Ready to Apply? To join our team at ResultsCX and make a difference in healthcare customer service, please submit your application through our careers page or send your resume and cover letter to the provided contact email. We look forward to hearing from you!