ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to compassionate and effective communication, we empower our employees to make a meaningful impact on the lives of our customers. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in Idaho, assisting customers with inquiries related to their insurance plans. Your role is vital in ensuring customers receive accurate information and empathetic service, helping them navigate their healthcare options with confidence. What You'll Do: - You will handle inbound calls from customers regarding healthcare insurance plans and benefits. - You will review and process change requests on member insurance plans accurately. - You will provide detailed explanations of healthcare coverage and answer customer questions. - You will document customer interactions and maintain accurate records. - You will collaborate with team members and supervisors to resolve complex issues. - You will stay updated on healthcare policies and insurance regulations. - You will maintain a high level of professionalism and empathy in all customer interactions. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Basic knowledge of healthcare insurance plans and terminology. - Proficiency in using computer systems and CRM software. - Ability to handle sensitive information with confidentiality and discretion. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a call center environment. - Familiarity with Idaho healthcare regulations and insurance policies. - Bilingual skills, especially in Spanish. - Certification in healthcare customer service or related fields. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive pay and performance-based incentives. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer health, dental, and vision insurance benefits. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!