ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to compassionate and effective communication, ResultsCX empowers its employees to make a meaningful impact on customers' lives every day. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting customers with insurance plan reviews, changes, and other healthcare service needs. Your role is vital in ensuring customers receive accurate information and empathetic service. What You'll Do: - You will handle inbound calls from customers regarding their healthcare insurance plans and related inquiries. - You will review and process change requests on member insurance plans accurately and efficiently. - You will provide detailed explanations of healthcare benefits and coverage options. - You will resolve customer issues with empathy and professionalism, ensuring a positive experience. - You will document customer interactions and maintain accurate records in the system. - You will collaborate with team members and healthcare providers to resolve complex issues. - You will stay updated on healthcare policies and insurance regulations to provide accurate information. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using customer service software and CRM systems. - Ability to handle sensitive information with confidentiality and professionalism. - Problem-solving skills and the ability to manage multiple tasks simultaneously. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance plans, healthcare terminology, and regulations. - Bilingual skills, especially in Spanish, to assist a diverse customer base. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training to equip you with the knowledge and skills needed for success. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive work environment focused on employee growth. - We offer benefits including health insurance, paid time off, and retirement plans. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!