ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, ResultsCX combines innovative technology with compassionate support to improve the lives of customers nationwide. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients in Idaho, assisting customers with inquiries related to their insurance plans. Your role is vital in ensuring members receive accurate information and empathetic service, helping them navigate their healthcare options with confidence. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans. - You will review and process change requests on member insurance plans accurately. - You will provide detailed explanations of plan benefits, coverage, and eligibility. - You will resolve customer issues and answer questions with professionalism and empathy. - You will document all interactions thoroughly in the system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on healthcare policies and insurance regulations. - You will maintain compliance with company and regulatory standards. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using computer systems and customer relationship management (CRM) software. - Ability to handle sensitive information with confidentiality and professionalism. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance terminology and healthcare regulations. - Bilingual abilities, especially in Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training to help you succeed in your role. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive work environment. - We offer opportunities for career growth and development. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!