ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we combine technology and heartfelt service to support our clients and their members effectively. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting members with insurance plan reviews, changes, and other healthcare service needs. Your role is vital in ensuring a positive experience for our customers by providing accurate information and empathetic support. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans. - You will assist customers with detailed reviews and change requests on their insurance coverage. - You will provide clear and accurate information about healthcare benefits and policies. - You will document member interactions and update records promptly. - You will resolve customer issues efficiently while maintaining a compassionate approach. - You will collaborate with internal teams to escalate and resolve complex cases. - You will stay informed about healthcare regulations and company policies. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or insurance. - You have strong communication skills, both verbal and written. - You possess the ability to handle sensitive information with confidentiality. - You are comfortable using computer systems and CRM software. - You demonstrate empathy and patience when dealing with customers. - You have a high school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance terminology and healthcare regulations. - Bilingual abilities, especially in Spanish. - Familiarity with electronic health records (EHR) systems. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive pay and performance-based incentives. - We offer flexible scheduling to support work-life balance. - We offer a supportive and inclusive work environment. - We offer benefits including health insurance, paid time off, and retirement plans. Ready to Apply? Submit your application through our careers page at ResultsCX.com or send your resume directly to our recruitment team. Join us and be part of a company where healthcare truly meets heartfelt service!