ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, ResultsCX combines innovative technology with compassionate support to improve the lives of customers nationwide. Our Idaho team plays a vital role in connecting healthcare providers and members through effective communication and problem-solving. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting members with insurance plan reviews, changes, and other service needs. Your role is essential in ensuring customers receive accurate information and empathetic assistance, contributing to their overall satisfaction and well-being. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans and benefits. - You will review and process change requests on member insurance plans accurately and efficiently. - You will provide detailed explanations of healthcare coverage options and answer member questions. - You will document all interactions and maintain accurate records in compliance with company policies. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will stay updated on healthcare regulations and company procedures to provide current information. - You will demonstrate empathy and professionalism in every customer interaction. - You will contribute to team goals by meeting performance metrics and quality standards. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using customer service software and Microsoft Office applications. - Ability to handle sensitive information with confidentiality and discretion. - Problem-solving skills and the ability to work independently and as part of a team. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance terminology and healthcare regulations. - Bilingual abilities, especially in Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer comprehensive training and ongoing professional development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer health, dental, and vision insurance benefits. Ready to Apply? To join our dedicated team at ResultsCX and make a difference in healthcare customer service, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!