ResultsCX

Compensation

Full Description

Job Title: Customer Service Healthcare Representative - Statewide in Idaho Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong focus on healthcare, we pride ourselves on combining industry expertise with heartfelt service to support our clients and their members effectively. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for healthcare-related inquiries, assisting members with insurance plan reviews, changes, and other healthcare service needs. Your role is vital in ensuring a positive experience for our customers by providing accurate information and empathetic support. What You'll Do: - You will handle inbound calls from members regarding their healthcare insurance plans and related inquiries. - You will review and process change requests on member insurance plans accurately and efficiently. - You will provide detailed explanations of healthcare benefits and coverage options. - You will resolve member concerns with empathy and professionalism. - You will document all interactions thoroughly in the customer management system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will stay updated on healthcare policies and insurance regulations to provide accurate information. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 2 years of experience in customer service, preferably in healthcare or insurance. - Strong knowledge of healthcare insurance plans and terminology. - Excellent communication and interpersonal skills. - Ability to handle sensitive information with confidentiality and professionalism. - Proficiency in using customer relationship management (CRM) software. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a call center environment. - Familiarity with Idaho state healthcare regulations. - Bilingual skills, especially in Spanish. - Certification in healthcare customer service or related fields. What We Offer: - We offer comprehensive training to ensure your success in the role. - We offer competitive salary and performance-based incentives. - We offer flexible scheduling options to support work-life balance. - We offer a supportive and inclusive work environment. - We offer opportunities for career growth and development. Ready to Apply? To join our team at ResultsCX and make a difference in healthcare customer service, please submit your application through our careers page or send your resume and cover letter to the provided contact email. We look forward to hearing from you!