ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a vital role in assisting customers with their healthcare-related inquiries. Your ability to communicate effectively in both English and Spanish will help ensure that our clients receive accurate information and compassionate support regarding their insurance plans. What You'll Do: - You will handle inbound calls from customers seeking assistance with healthcare insurance plans. - You will review and process detailed change requests on member insurance plans. - You will provide clear explanations of benefits, coverage options, and policy details. - You will resolve customer issues with empathy and professionalism. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will stay informed about healthcare regulations and company policies. - You will contribute to a positive customer experience by maintaining a patient and helpful demeanor. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare or insurance. - Fluency in both English and Spanish, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to handle sensitive information with confidentiality. - Proficiency with computer systems and call center software. - Flexibility to work various shifts as needed. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Texas healthcare insurance policies and regulations. - Certification in customer service or healthcare-related fields. - Strong interpersonal skills and a team-oriented mindset. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!