ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with their healthcare-related inquiries. Your ability to communicate effectively in both English and Spanish will help bridge language gaps and ensure our clients receive accurate and compassionate support. What You'll Do: - You will handle inbound calls related to healthcare insurance plans, providing detailed reviews and processing change requests. - You will assist members in understanding their benefits and coverage options. - You will resolve customer issues with empathy and professionalism, ensuring a positive experience. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and healthcare providers to address complex inquiries. - You will stay informed about healthcare policies and updates to provide accurate information. - You will meet or exceed performance metrics related to quality, efficiency, and customer satisfaction. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or insurance. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and navigating multiple applications. - You possess empathy and patience when dealing with sensitive healthcare issues. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of healthcare insurance terminology and processes. - Familiarity with CRM software and data entry best practices. - Bilingual certification or related language credentials. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!