ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will be the frontline support for our healthcare customers in Texas, assisting with a variety of insurance-related inquiries. Your role is crucial in ensuring our members receive accurate information and compassionate service in both English and Spanish. What You'll Do: - You will handle inbound calls related to healthcare insurance plans, providing detailed reviews and processing change requests. - You will assist members in understanding their benefits and coverage options clearly and effectively. - You will resolve customer issues with empathy and professionalism, ensuring a positive experience. - You will document all interactions accurately in the system to maintain up-to-date member records. - You will collaborate with internal teams to escalate and resolve complex cases promptly. - You will stay informed about healthcare policies and updates to provide accurate information. - You will meet or exceed performance metrics related to quality, efficiency, and customer satisfaction. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or insurance. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and CRM software to manage customer interactions. - You demonstrate empathy and patience when dealing with sensitive healthcare issues. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of Texas healthcare insurance plans and regulations. - Certification or training in healthcare customer service. - Familiarity with HIPAA compliance and privacy standards. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!