ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will be the frontline support for our healthcare customers in Texas, assisting with a variety of insurance-related inquiries. Your role is crucial in ensuring members understand their plans and receive timely, accurate assistance. What You'll Do: - You will handle inbound calls related to healthcare insurance inquiries and provide clear, accurate information. - You will assist customers with detailed reviews and change requests on their member insurance plans. - You will resolve customer issues efficiently while maintaining a high level of professionalism and empathy. - You will document all customer interactions accurately in the system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on healthcare policies and insurance plan details to provide informed support. - You will communicate effectively in both English and Spanish to serve a diverse customer base. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or insurance. - You have bilingual proficiency in English and Spanish, both written and spoken. - You possess strong communication and problem-solving skills. - You are comfortable using computer systems and customer relationship management (CRM) software. - You demonstrate empathy and patience when dealing with customers. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Texas healthcare insurance plans and regulations. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment with ongoing training and resources. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team at ResultsCX as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our careers page or contact our recruitment team directly. We look forward to hearing from you!