ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a vital role in assisting customers with their healthcare-related inquiries. Your ability to communicate effectively in both English and Spanish will help bridge language gaps and ensure our customers receive accurate and compassionate support. What You'll Do: - You will handle inbound calls related to healthcare inquiries, including detailed reviews and change requests on member insurance plans. - You will provide clear and accurate information to customers regarding their healthcare benefits and coverage. - You will assist customers in resolving issues and answering questions about their insurance plans. - You will document customer interactions thoroughly and accurately in the system. - You will collaborate with team members and supervisors to improve service quality and customer satisfaction. - You will maintain up-to-date knowledge of healthcare policies and procedures to provide informed assistance. - You will ensure compliance with all regulatory and company standards during customer interactions. What You Bring: - Minimum of 2 years of experience in customer service, preferably in healthcare or insurance. - Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to handle sensitive information with confidentiality and professionalism. - Proficiency with customer service software and basic computer skills. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance plans and healthcare terminology. - Familiarity with state and federal healthcare regulations. - Strong multitasking skills and the ability to work in a fast-paced environment. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer paid training and ongoing professional development opportunities. - We offer a supportive and inclusive workplace culture that values diversity. - We offer flexible scheduling options to help balance work and life commitments. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!