ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with their healthcare-related inquiries. Your ability to communicate effectively in both English and Spanish will help bridge language gaps and ensure our clients receive accurate and compassionate support. What You'll Do: - You will handle inbound calls related to healthcare inquiries, including detailed reviews and change requests on member insurance plans. - You will provide clear and accurate information to customers regarding their healthcare benefits and coverage. - You will assist customers in resolving issues and answering questions about their insurance plans. - You will document customer interactions and maintain accurate records in compliance with company policies. - You will collaborate with team members and healthcare providers to ensure customer satisfaction. - You will stay updated on healthcare policies and procedures to provide informed assistance. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or insurance. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and software to manage customer information. - You possess empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance terminology and healthcare regulations. - Familiarity with CRM software and data entry best practices. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!