ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in Texas Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in Texas, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a vital role in assisting customers with their healthcare-related inquiries. Your ability to communicate effectively in both English and Spanish will ensure that language is never a barrier to providing outstanding support to our clients. What You'll Do: - You will handle inbound calls from customers regarding their healthcare insurance plans. - You will assist with detailed reviews and change requests on member insurance plans. - You will provide accurate information about healthcare benefits and coverage options. - You will resolve customer issues with empathy and professionalism. - You will document customer interactions and update records accurately. - You will collaborate with team members to improve service quality. - You will stay informed about healthcare policies and updates relevant to customer inquiries. - You will maintain compliance with company and regulatory standards. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer relationship management (CRM) software. - You have the ability to handle sensitive information with confidentiality. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of insurance terminology and healthcare regulations. - Additional language skills beyond English and Spanish. - Strong multitasking and time management skills. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at ResultsCX as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!