ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a supportive and dynamic work environment where diverse talents thrive. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with healthcare-related inquiries across North Carolina. Your ability to communicate effectively in multiple languages will help bridge communication gaps and ensure members receive accurate and compassionate support. What You'll Do: - You will handle inbound calls related to healthcare inquiries, providing detailed reviews and processing change requests. - You will assist members in understanding their healthcare benefits and resolving issues promptly. - You will document all interactions accurately in the system to maintain up-to-date member records. - You will collaborate with healthcare providers and internal teams to facilitate seamless service delivery. - You will maintain compliance with healthcare regulations and company policies. - You will use your bilingual skills to support non-English speaking members effectively. - You will identify opportunities to improve customer satisfaction and escalate complex issues when necessary. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or related fields. - You have fluency in English and at least one other language relevant to the North Carolina demographic. - You possess strong communication and problem-solving skills. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate empathy and patience when dealing with sensitive healthcare matters. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond the primary bilingual requirement. - Certification in customer service or healthcare-related training. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer remote work options for eligible employees. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!