ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in North Carolina, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with healthcare-related inquiries. Your ability to communicate effectively in multiple languages will help bridge communication gaps and ensure a seamless customer experience. What You'll Do: - You will handle inbound calls from healthcare members, addressing a wide range of inquiries and concerns. - You will review and process detailed requests for changes to member information and healthcare plans. - You will provide accurate information about healthcare benefits, coverage, and policies. - You will document customer interactions thoroughly and maintain up-to-date records. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will ensure compliance with healthcare regulations and company policies. - You will deliver empathetic and patient-centered service to support diverse customer needs. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare. - You are fluent in English and Spanish (or another second language relevant to the region). - You possess strong communication and problem-solving skills. - You are comfortable using computer systems and software to manage customer information. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond bilingual proficiency. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team at ResultsCX as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!