ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a supportive and dynamic work environment where diverse talents thrive. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with healthcare-related inquiries across North Carolina. Your ability to communicate effectively in multiple languages will help bridge gaps and ensure members receive accurate and compassionate support. What You'll Do: - You will handle inbound calls related to healthcare inquiries, providing detailed reviews and processing change requests. - You will assist members in understanding their healthcare benefits and resolving issues promptly. - You will document all interactions accurately in the system to maintain up-to-date member records. - You will collaborate with internal teams to escalate and resolve complex cases efficiently. - You will maintain compliance with healthcare regulations and company policies. - You will provide empathetic and clear communication to support diverse member needs. - You will participate in ongoing training to stay current with healthcare products and services. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or related fields. - You are fluent in English and at least one other language relevant to the North Carolina community. - You have strong communication and problem-solving skills. - You are proficient with computer systems and able to learn new software quickly. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond the required bilingual proficiency. - Previous experience with CRM or customer service platforms. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive team culture that values diversity and inclusion. - We offer remote work options for eligible employees. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!