ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a supportive and dynamic work environment where diverse talents thrive. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with healthcare-related inquiries across North Carolina. Your ability to communicate effectively in multiple languages will help bridge communication gaps and ensure members receive accurate and compassionate support. What You'll Do: - You will handle inbound calls from healthcare members, addressing a wide range of inquiries and concerns. - You will review and process detailed requests for changes to member information and healthcare plans. - You will provide clear explanations of healthcare benefits, policies, and procedures to members. - You will document all interactions accurately in the system to maintain up-to-date member records. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain compliance with healthcare regulations and company policies. - You will utilize your bilingual skills to assist non-English speaking members effectively. - You will contribute to continuous improvement initiatives by providing feedback on common member issues. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare. - You are fluent in English and at least one other language relevant to the North Carolina community. - You possess strong communication and interpersonal skills. - You have the ability to handle sensitive information with confidentiality and professionalism. - You are proficient with computer systems and data entry. - You demonstrate problem-solving skills and a customer-focused attitude. Bonus Points If You Have: - Experience working with healthcare insurance or Medicaid programs. - Knowledge of HIPAA regulations and healthcare compliance. - Previous experience in a call center environment. - Additional language skills beyond the required bilingual proficiency. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment that values diversity and inclusion. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!