ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in North Carolina, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with their healthcare-related inquiries. Your ability to communicate effectively in multiple languages will help bridge gaps and ensure that all members receive accurate and compassionate support. What You'll Do: - You will handle inbound calls from healthcare members statewide, addressing a variety of inquiries and concerns. - You will review and process detailed requests for changes to member information and healthcare plans. - You will provide clear explanations of healthcare benefits, coverage options, and policies. - You will document all interactions accurately in the system to maintain up-to-date member records. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain compliance with healthcare regulations and company policies. - You will use your bilingual skills to assist non-English speaking members effectively. - You will contribute to continuous improvement initiatives by providing feedback on common member issues. What You Bring: - Minimum of 2 years of customer service experience, preferably in healthcare or insurance. - Proficiency in English and Spanish (or another relevant language) with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to handle sensitive information with confidentiality and professionalism. - Familiarity with healthcare terminology and insurance processes is a plus. - Comfortable working in a fast-paced, call center environment. Bonus Points If You Have: - Experience with electronic health records (EHR) systems or CRM software. - Previous work experience in a bilingual healthcare call center. - Knowledge of North Carolina healthcare regulations and policies. - Additional language skills beyond the required bilingual proficiency. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment with ongoing training and resources. - We offer employee recognition programs and wellness initiatives. Ready to Apply? If you are passionate about helping others and meet the qualifications, please submit your application through our online portal at www.resultscx.com/careers. Join ResultsCX and make a difference in healthcare customer service today!