ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in North Carolina, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a crucial role in assisting customers with healthcare-related inquiries. Your ability to communicate effectively in multiple languages will help bridge communication gaps and ensure our customers receive accurate and compassionate support. What You'll Do: - You will handle inbound calls related to healthcare inquiries, providing detailed information and assistance. - You will review and process change requests on member accounts with accuracy and attention to detail. - You will resolve customer issues by identifying needs and offering appropriate solutions. - You will maintain up-to-date knowledge of healthcare policies and procedures to assist customers effectively. - You will document all customer interactions thoroughly in the system. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to compliance and confidentiality standards in all communications. What You Bring: - You have at least 1-2 years of customer service experience, preferably in healthcare. - You are fluent in English and at least one other language relevant to the North Carolina demographic. - You possess strong communication and interpersonal skills. - You are comfortable using computer systems and software to manage customer information. - You demonstrate empathy and patience when dealing with sensitive healthcare issues. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of healthcare insurance terminology and processes. - Additional language skills beyond the required bilingual proficiency. - Certification or training in customer service or healthcare support. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment with ongoing training and resources. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!