ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in North Carolina, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will play a vital role in assisting customers with healthcare-related inquiries. Your ability to communicate effectively in multiple languages will help bridge communication gaps and ensure our customers receive accurate and compassionate support. What You'll Do: - You will handle inbound calls from healthcare members, addressing a wide range of inquiries and concerns. - You will review and process detailed requests for changes to member information and healthcare plans. - You will provide clear and empathetic communication to resolve customer issues efficiently. - You will document all interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and healthcare providers to ensure seamless service delivery. - You will stay informed about healthcare policies and updates to provide accurate information. - You will assist in identifying opportunities to improve customer service processes. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or related fields. - You have bilingual proficiency in English and Spanish (or another relevant language). - You possess strong communication and interpersonal skills. - You are comfortable using computer systems and software to manage customer information. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond the required bilingual proficiency. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer remote work options for eligible employees. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!