ResultsCX

Compensation

Full Description

Job Title: Bilingual Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries. With a strong presence in North Carolina, we pride ourselves on fostering a diverse and inclusive work environment where employees can thrive and grow their careers. Role Overview: As a Bilingual Customer Service Healthcare Representative, you will be the frontline support for our healthcare clients, assisting members with inquiries and providing detailed information on healthcare plans. Your role is vital in ensuring customer satisfaction and helping members navigate their healthcare options effectively. What You'll Do: - You will handle inbound calls from healthcare members, addressing a wide range of inquiries and concerns. - You will assist members with detailed reviews and change requests related to their healthcare plans. - You will provide clear and accurate information about benefits, coverage, and eligibility. - You will document all member interactions thoroughly and accurately in the system. - You will collaborate with team members and healthcare providers to resolve complex issues. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will use your bilingual skills to communicate effectively with both English and Spanish-speaking members. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - You have at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and software to manage customer information. - You have the ability to handle sensitive information with discretion and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Familiarity with HIPAA regulations and compliance standards. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible scheduling options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Bilingual Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at ResultsCX careers page. We look forward to hearing from you!