Restaurant Technologies

Compensation

Full Description

Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Care Specialist. You will be part of a team responsible for supporting the service needs of our external customers while working internally with other corporate functions to trouble shoot service issues in order to provide a high level of service to our customer groups. Schedule: Sunday, Monday, Thursday, Friday, Saturday; 10:30a-7:00p CST Compensation: Starting at $20 per hour + Weekend shift differential Position Description Looking for a fast paced, service oriented position? As a Customer Care Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center. Key Responsibilities Provides telephone support to external customers related to Restaurant Technologies’ specialized restaurant equipment. Tracks customer communication and updates information in Restaurant Technologies’ CRM software. Assesses customer’s needs and provides appropriate method of support and communication to the necessary location. Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents. Prepares daily / weekly / monthly call reports. Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc). Position Requirements Experience: 1+ years related experience and/or training in hands on equipment repair and customer service Education: High school diploma or equivalent Bi-lingual speaking preferred (Spanish / English) Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.” If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997. Restaurant Technologies is a Military & Veteran friendly company. Culture & Benefits Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner. Who We Are Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets. The Company Headquartered in Mendota Heights, Minn., Restaurant Technologies is a fast-growing, award-winning company (Best Places to Work, Entrepreneur of the Year) looking to extend its history of fast growth. We are the leading provider of cooking-oil management and back-of-house hood and exhaust cleaning solutions to over 35,000 food service providers. The Team Located in one of our 41 depots, our operations teams are the face of Restaurant Technologies while onsite at customer locations: whether performing service, delivering and picking up oil, or providing training.