Respire Homecare Services

Compensation

Full Description

At Respire, our Customer Service Representatives play a vital role in ensuring patients receive timely and accurate resupply of their medical equipment and supplies. This position is ideal for someone who is detail-oriented, customer-focused, and comfortable handling high-volume communication while navigating insurance and medical documentation requirements. Key Responsibilities • Handle inbound and outbound calls, emails, and communications related to medical supply resupply orders • Manage and follow up on assigned resupply orders, ensuring completion within the calendar month • Educate patients on available resupply products and eligibility requirements • Accurately enter and process resupply orders in company systems • Verify prescriptions, documentation, and patient records prior to order fulfillment • Identify missing documentation and request patients contact healthcare providers as needed • Obtain supervisor approval when required medical supplies are involved • Verify and update patient insurance information • Explain patient financial responsibility, including co-pays, deductibles, and self-pay requirements • Collect outstanding balances and process payments when applicable • Provide professional, empathetic, and compliant customer service at all times Required Qualifications • High school diploma or equivalent • Prior data entry experience • Strong typing and 10-key skills • Excellent phone etiquette and customer service skills • High attention to detail and accuracy • Ability to multitask in a fast-paced environment • Ability to work independently and collaboratively as part of a team Work Environment • Office-based and/or remote setting • Uses standard office equipment such as computers, phones, and printers • Largely sedentary role with occasional standing, walking, and reaching Why Join Respire • Stable, full-time schedule with work-life balance • Opportunity to make a meaningful impact on patient care • Supportive team environment • Training and growth opportunities within the organization Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance