Resource Informatics Group, Inc

Compensation

Full Description

Position: ActixOne Support Duration: 6+ months Location: Plano, TX (Remote will also work) Rate $Market Key Responsibilities: • Actix support: Support and troubleshoot ActixOne issues—whether it's tool-related or RF-related. Troubleshoot problems and suggest fixes to the customer. • Data Collection & Processing: Understand and work with data collected using tools like TEMS. • Technical Support & Troubleshooting: Act as a subject matter expert for ActixOne. Investigate and troubleshoot problems, providing clear and concise solutions/workaround. • Coordination & Communication: Serve as a point of contact for the customer (T-Mobile). Coordinate effectively with our internal Product and Development teams to relay feedback, report on progress, and resolve technical challenges. • API & Database Interaction: Possess a basic understanding of APIs and their function in data exchange. Understand querying and working with different type of Database. • Maintain a professional and productive relationship with the customer Required Skills and Qualifications: • Tool Proficiency: Hands-on, demonstrable experience with ActixOne and Actix Analyzer* • Data Collection: Familiarity with network data collection tools like TEMS. • Database Knowledge: Basic proficiency with Oracle or similar relational databases. • API Understanding: Basic knowledge of how APIs work and are used to integrate systems. • RF Fundamentals: Understanding of basic RF principles. • Soft Skills: • Communication Skills: Ability to communicate complex technical concepts clearly to both technical and non-technical audiences. • Customer-facing Experience: Experience interacting directly with customers, building good relationships. • Pressure Handling: Ability to work effectively and maintain composure under pressure. • Coordination Skills: Good collaborative and coordination skills to work with cross-functional teams (Product, Dev, etc.). • Work Schedule: Be available to work during US business hours.