Resideo

Compensation

Full Description

Reporting to a Client Services Supervisor, the Technical Support Associate will work directly with end-users of our our systems & products. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. Technical Support Associate will need to show empathy and excellent soft skills.  Customers calling in are likely going to need to be supported in a simple and easy way, while the Specialist can troubleshoot advanced systems. This role is suited for an individual with a minimum of 2 years of Custom Installation, with a certification in a control platform, such as Control4, Savant, Crestron.  Who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Technical Support Associate will need to excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities * You will serve as the front line for our customers to deescalate and solve technical issues the customer will call in for. * Have a strong background in using OVRC remote management. * Have an advanced understanding installations to be able to walk customers through how to resolve issues.  This includes areas such as: * ISP modems * Network topology * Video Distribution * Multiroom audio, wired and wireless solutions * Home theater configurations. * TV, Media players, cable boxes, etc. * Surveillance * Thermostat integration and troubleshooting * Power management * Smart Lighting; centralized and wireless * This team is comprised of shifts to cover 24/7/365.  You will need to have the ability to accommodate business needs. * Strong communication skills: * The ability to clearly document all steps taken in the interaction.  This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed. * Participate in beta testing of new products and solutions, providing actionable feedback to product teams. MUST HAVE: * 2+ years of professional experience installing and programming control systems in the CI industry.  * Certification in one or more of the following: * Control4, Crestron, Savant, URC, Elan. * Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.  * Strong aptitude for troubleshooting across multiple product categories and technologies. * Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies. * Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. * Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. * Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. * Experience supporting professional integrators or in the custom electronics industry. WHAT'S IN IT FOR YOU: * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Collaborative work environment with access to cutting-edge technology. #LI-JS1 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com [http://www.resideo.com/]. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20poster.pdf?rv=fdc492d184344b3ea4aec0c96b321632], "EEO is the Law" Supplement Poster  [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20Supplement%20Poster.pdf?rv=ebe367cad846443e8fa5aa86062813b6]and the Pay Transparency Nondiscrimination Provision [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/Pay%20Transparency%20Nondiscrimination%20Provision.pdf?rv=11a9cf6533ba426296b137d906b0ce01]. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a]. If you require a reasonable accommodation to apply for a job, please use Contact Us  [careers@resideo.com?subject=Contact%20Us%20Form%20%E2%80%93%20Job%20Application%20Assistance&body=This%20mailbox%20is%20intended%20only%20for%20assistance%20applying.%20%20We%20require%20candidates%20apply%20through%20our%20website.%20%20Please%20visit%20www.resideo.com/careers%20to%20find%20positions%20matching%20your%20interests%20and%20experience%20to%20apply%20for.%20%20Resumes%20sent%20to%20this%20mailbox%20will%20not%20be%20accepted.%0D%0APlease%20describe%20reasonable%20accommodation%20needed%20or%20issues%20you%20are%20having%20with%20your%20application%20below.%20%20Including%20job%20requisition%20number,%20title%20and%20location%20will%20aid%20us%20in%20assisting%20you.]form for assistance.