Reset Brain and Body

Compensation

Full Description

Overview: Reset Brain and Body is seeking a New Client Experience Specialist to play a key role in welcoming clients, supporting intake, and creating a seamless start to their therapeutic journey. Reset Brain and Body is seeking a compassionate and detail-oriented New Client Experience Specialist to serve as the first point of contact for individuals seeking care. This role plays a key part in thoughtfully supporting the intake process and helping ensure clients are connected with clinicians who can best meet their needs. Reset Brain and Body is an integrative mental health practice serving clients ages 12 and older, offering individual, couples, and intensive services. We specialize in anxiety, chronic stress, depression, self-esteem, and trauma, blending traditional therapy with mindfulness-based approaches. Our team is grounded in professionalism, compassion, integrity, and a commitment to exceptional client care. Compensation: $45,000 - $55,000 yearly Responsibilities: • Manage Incoming Calls: Professionally handle incoming phone calls. • Process New Client Inquiries: Educate prospective clients on insurance and self-pay options, session availability, and the therapy onboarding process. • Verify Insurance Costs: Verify insurance benefits online, provide good-faith estimates, explain financial responsibility, and ensure accurate documentation and follow-up. • Schedule Intake Appointments: Coordinate intake scheduling, thoughtfully match clients with clinicians, and deliver a high-quality onboarding experience. • Clinical Coordination: Communicate and share all relevant intake information with appropriate clinical staff. • Client Communication: Serve as a primary point of contact for new clients, including scheduling changes and message coordination with team members. • Documentation Organization: Maintain accurate, thorough records and client tracking. • Client-Centered Service: Provide consistent, respectful, trauma-informed support throughout the onboarding process. • Electronic Health Records: Schedule intakes and enter all required data in Simple Practice and internal systems. • Warm Empathetic Engagement: Create a welcoming experience for clients through compassionate phone and email communication. • Clear Communication: Communicate effectively with clients, clinicians, and external partners, both verbally and in writing. • Technology Proficiency: Utilize Google Workspace and Apple systems efficiently for communication, scheduling, and documentation. • Multitasking Follow-Through: Manage multiple tasks in a fast-paced environment with strong initiative, organization, and attention to detail. Qualifications: • Strong interpersonal, communication, and conflict-resolution skills. • Excellent organization, time management, and attention to detail. • Ability to think analytically, problem-solve, and work independently. • Experience with client intake, scheduling, and customer service. • Comfort discussing fees, insurance, and self-pay options with clients. • Working knowledge of health insurance and electronic systems. • Ability to prioritize tasks and manage multiple projects in a fast-paced environment. • Team-oriented with a collaborative, supportive approach. • Goal-driven with the ability to set and meet realistic timelines. • Adaptable and flexible in a dynamic work environment. • High level of professionalism, integrity, accountability, and compassion. • Comfortable communicating via phone, email, and digital platforms. • Experience preferred. About Company Reset Brain and Body has been redefining mental health care since 2015 by providing compassionate, high-quality, and accessible services while building strong community partnerships. We value authentic connection and collaboration, where every voice matters, and meaningful impact is created through teamwork. Our integrative approach is guided by boldness, reliability, humanity, and compassion, and our clinicians are employees, allowing us to offer stability and benefits uncommon in private practice. We are dedicated to creating a safe and respectful environment for individuals of all races, cultures, religions, sexual orientations, and gender identities and expressions. We strive to ensure that every team member feels seen, supported, and valued. We encourage applicants from all backgrounds to apply and are committed to providing equal employment opportunities throughout every stage of the hiring and employment process.