Republic Services

Compensation

Full Description

Description: • Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. • Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste. • Work with sales representatives on pricing, scheduling and transportation issues. • Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies. • Recommend approaches and services to provide customers with exceptional service. • Determine work procedures, prepare work schedules, and expedite workflow. • Study and standardize procedures to improve efficiency. • Interface with customers and operations to make sure projects are completed as requested. • Provide proposals in reply to customer's requests for services. • Make decisions on how to schedule and coordinate transportation services. • Arrange off-site shipments, prepare profiles, manifests and correspond with transportation department. • Ensure that customer service supports sales representatives in their effort to secure and maintain a client base. • Gather information and complete audits from customers. • Partner with attorneys to draft and revise contracts. • Create budgets and track expenditures. • Provide training and guidance to staff to ensure performance goals are established, tracked and achieved. • Manage customer service function to ensure smooth and efficient operations. • Participate in strategic planning to sustain and grow programs and service. • Perform other job-related duties as assigned or apparent. Requirements: • 5+ years of hazardous waste management industry experience • Advanced knowledge of Excel, Word, and PowerPoint • Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies Benefits: • Comprehensive medical benefits coverage • Dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf