Replo

Compensation

Full Description

Who We Are Replo is building the world's sell anything platform. We started in e-commerce, and grew from 0 → 3000+ customers in less than 18 months. We’re a seed stage company with Series A+ metrics backed by awesome investors including YCombinator, Figma, General Catalyst etc. Job Description Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo you’ll help create awesome experiences for our customers over chat, and email support. As a first point of contact with our community you’ll help capture critical feedback that drives our app development. You will Answer customer inquiries via chat, and email Document and advocate for customer feedback Generate high-quality educational resources for our users Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues Background experiences we’re excited about 2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space Experience working with support tools like Pylon, Notion, etc Experience working remotely on a global team This role might be a good fit if you Are self-motivated and comfortable working asynchronously Can empathize with users and quickly grasp the issues they’re facing Can turn customer pain points into insightful product feedback Love constantly learning about a technical product, even when it’s a little out of your depth Thrive in an early-stage startup environment with less stability and more ambiguity We’re looking for folks who are or have Clear and proficient in written communication in English Empathetic, positive, patient, and excited to help users' solve their pain points Organized, reliable, independent, and productive Comfortable with CSS, HTML and other web development topics Aware of what goes into building and improving a software product Experienced in providing fast-paced support in a high-growth startup