Renewal by Andersen of Washington

Compensation

Full Description

Description Renewal by Andersen is the largest national start-to-finish window replacement company. We are looking to add a customer experience specialist to our dynamic and growing operations team! The Customer Experience Specialist’s primary responsibility is to welcome & update customers on next steps of the project. Complete all back-office steps to move the project through to install scheduled. Collaborate with homeowners to ensure a smooth and efficient window and door completion project while delivering world-class customer experience. You will communicate with our internal TEAM (Together Everyone Achieves More) prior to the installation scheduled. Ensure all open/pending obligations have been met. Maintain accurate information within our internal database. What You’ll Be Doing: Provide signature service by being the first point of accountability for customer fulfillment. Get assigned projects completed through install scheduled. Monitor back orders and notify order owner when applicable. Troubleshoot and resolve issues to avoid escalation. Coordinate with other departments to solve problems. Maintain detailed notes on customers to remain updated on past and current situations. Provide exceptional customer service and multi-tasking skills that thrive in a fast-paced environment. Manage and maintain internal communication on rForce and Status Buckets. Perform any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned. Stay up to date on RBA and Andersen product knowledge and process adjustments Requirements What We’re Looking For: You have 2+ years of experience as a project coordinator in a fast-paced, high-volume environment, preferably in the construction industry. You have a strong knowledge of project management best practices, methodologies and tools. You are a strategic thinker who identifies opportunities to expand project scope. Excellent communication skills (written and verbal). You have the ability to clearly communicate a project process to internal stakeholders and clients. You can prioritize and manage multiple projects in a fast-paced, deadline-driven environment. Understanding of LEAN methodology and implementation is a plus. Ability to work with customers through escalated situations to find win/win solutions. Attention to detail. Excellent customer service skills. What We Offer Medical, dental and vision insurance Life and Accidental Death & Dismemberment (AD&D) Insurance Disability Insurance Identity Theft Protection Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 401K PTO / Sick Time 8 Paid Holidays plus 1 Flex Holiday Discount on our windows and doors Employee discounts on travel, apparel, electronics, restaurants and more! #WA1