Renewal by Andersen of Washington

Compensation

Full Description

Description Renewal by Andersen is the largest national start-to-finish window replacement company. We are looking to add a customer experience specialist to our dynamic and growing operations team! The Customer Experience Specialist’s primary responsibility is to welcome & update customers on next steps of the project. Complete all back-office steps to move the project through to install scheduled. Collaborate with homeowners to ensure a smooth and efficient window and door completion project while delivering world-class customer experience. You will communicate with our internal TEAM (Together Everyone Achieves More) prior to the installation scheduled. Ensure all open/pending obligations have been met. Maintain accurate information within our internal database. What You’ll Be Doing: • Provide signature service by being the first point of accountability for customer fulfillment. • Get assigned projects completed through install scheduled. • Monitor back orders and notify order owner when applicable. • Troubleshoot and resolve issues to avoid escalation. • Coordinate with other departments to solve problems. • Maintain detailed notes on customers to remain updated on past and current situations. • Provide exceptional customer service and multi-tasking skills that thrive in a fast-paced environment. • Manage and maintain internal communication on rForce and Status Buckets. • Perform any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned. • Stay up to date on RBA and Andersen product knowledge and process adjustments Requirements What We’re Looking For: • You have 2+ years of experience as a project coordinator in a fast-paced, high-volume environment, preferably in the construction industry. • You have a strong knowledge of project management best practices, methodologies and tools. • You are a strategic thinker who identifies opportunities to expand project scope. • Excellent communication skills (written and verbal). • You have the ability to clearly communicate a project process to internal stakeholders and clients. • You can prioritize and manage multiple projects in a fast-paced, deadline-driven environment. • Understanding of LEAN methodology and implementation is a plus. • Ability to work with customers through escalated situations to find win/win solutions. • Attention to detail. • Excellent customer service skills. What We Offer • Medical, dental and vision insurance • Life and Accidental Death & Dismemberment (AD&D) Insurance • Disability Insurance • Identity Theft Protection • Flexible Spending Accounts (FSA) • Employee Assistance Program (EAP) • 401K • PTO / Sick Time • 8 Paid Holidays plus 1 Flex Holiday • Discount on our windows and doors • Employee discounts on travel, apparel, electronics, restaurants and more! #WA1