Renew Financial

Compensation

Full Description

Job Summary Are you a leader who thrives on driving operational excellence and delivering exceptional customer experiences? Renew Financial is looking for a Manager, Lending Operations, to head our California team. You’ll be at the heart of our operations, shaping processes, coaching a high-performing team, and ensuring our customers and contractors experience the best in financial services. This role combines team leadership, operational strategy, and technical know-how to scale our business, improve performance, and create a culture where “Delighting the Customer and Contractor” is at the core of everything we do. You will also play a key role in assisting system and process transformation as we continue to modernize our operations. Essential Duties & Responsibilities • Guide and inspire a team of loan processors, account managers, and a supervisor to exceed CA performance goals. • Drive operational excellence by managing KPIs, incentives, staffing, and workflows. • Partner with the Sales team to understand Contractor needs and identify opportunities for business growth. • Champion a customer-first culture and ensure consistent, high-quality interactions across all touchpoints. • Oversee the adoption of new processes, technology updates, and system transitions to improve operational efficiency. • Collaborate with leadership to implement strategies that improve service delivery, efficiency, and operational controls. • Partner with internal audit and compliance teams to maintain adherence to policies, procedures, and regulatory requirements. • Identify opportunities to streamline processes, solve problems, and support business growth. Minimum Requirements • Bachelor’s Degree or equivalent experience • 10+ years in Customer Service or Call Center Operations • 5+ years in a Team Leadership role • Proven ability to lead small, specialized teams and drive operational improvements. • Methodical and inquisitive mind with a knack for using data to solve problems and enhance performance. • Excellent communicator who can motivate teams and collaborate across departments. • Comfortable with technology and workflow/process enhancements. • Ability to travel (overnight) up to 10% • Ability to work California business hours Preferred Qualifications • Experience in Lending Operations, PACE financing, or a related Financial Services environment is a plus. • Bilingual (Spanish) written/verbal communication skills Location: Remote (U.S. – limited to specific states) While this role is remote, at this time we are only able to consider candidates who reside in the following states due to employment registration and tax requirements: Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Maryland, Massachusetts, New York, North Carolina, Oregon, Pennsylvania, and Texas.