RemX

Compensation

Full Description

Customer Service Manager Greenville, SC | On-Site | Direct Hire $55,000–$75,000 + Full Benefits Retail Managers — This Is NOT a Store Role If you’ve managed a retail team, handled customer escalations, coached employees, and kept operations running smoothly — this role will feel familiar without the sales floor, late nights, or constant customer foot traffic. We’re hiring a Customer Service Manager to lead an internal customer service team supporting orders, vendors, and deliveries. This is a stable, professional environment where your leadership skills matter more than selling. Retail leaders from home improvement, building materials, or specialty retail tend to thrive here. What You’ll Be Doing • Lead and coach a customer service team (similar to running a store department) • Set expectations, manage performance, and ensure service standards are met • Handle escalated customer issues and resolve them efficiently • Oversee daily workflows to ensure accuracy in orders, invoices, and transactions • Train new hires and cross-train team members on systems and procedures • Partner with sales, purchasing, and vendors to keep orders and deliveries on track • Identify process gaps and implement improvements Vendor & Operations Support • Create and manage work orders • Release and track orders through vendor portals • Maintain organized job files and documentation • Coordinate delivery schedules and resolve shortages or damages • Communicate directly with vendors to keep projects moving What We’re Looking For • 5+ years of customer service leadership or 10+ years in customer-facing roles with increasing responsibility • Retail leadership background strongly preferred (Assistant Manager, Store Manager, Department Manager) • Experience handling escalations and enforcing processes • Comfortable using Outlook, Word, Excel, and learning new systems • Ability to travel up to 25% Why Retail Managers Like This Role • No sales floor • No late nights or retail hours • Stable schedule • Leadership-focused, not sales-driven • Professional environment with long-term growth Compensation & Benefits • $55,000–$75,000 salary (based on experience) • Medical, Dental, Vision, Life Insurance • Retirement plan • Paid Time Off