$56K - 73K a year
Provide friendly, professional customer service to airline passengers, assist with ticketing and baggage issues, and maintain a welcoming environment.
High school diploma or equivalent, ability to work on feet for long shifts, computer proficiency, and eligibility to obtain airport security clearance.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly skilled and dedicated Customer Service Representative to join our team at United Airlines. As a key member of our customer-facing team, you'll have the opportunity to make a real difference in the lives of our passengers, while enjoying a competitive salary, comprehensive benefits, and unparalleled travel perks. At United Airlines, we're on a mission to become the best airline in the history of aviation. Our shared purpose - Connecting people and uniting the world - is about more than just getting people from one place to another. It's about uplifting and providing opportunities in the communities where we work, live, and fly. We're committed to fostering a diverse and inclusive workforce, and we're looking for talented individuals like you to join our team. What We Offer: • Competitive salary: $27-$35/hour • Comprehensive benefits package, including 401(k), pension plan, health insurance, and employee assistance program • Opportunities for overtime and flexible scheduling • Free domestic and international travel for you and your loved ones • Professional development opportunities, with over half of our leaders starting in operational roles Job Summary: As a Customer Service Representative, you'll be the face of our airline, crafting meaningful connections with our passengers and creating a welcoming, valued, and respected environment. You'll interact with our domestic and international customers, supporting them with ticketing, baggage, and travel-related issues, while providing a friendly, professional, and confident service experience. Key Responsibilities: • Interact with customers in a kind and helpful manner, building customer loyalty and commitment • Step up and anticipate customer needs, while maintaining a strong sense of responsibility • Work collaboratively with others, supporting your colleagues and helping them achieve success • Navigate challenges with consistency and adaptability, retaining composure and managing issues in a professional manner Qualifications: • High school diploma, GED, or equivalent • Minimum of 18 years old • Comfortable working with computers, mobile devices, and new technologies • Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage • Able to obtain a SIDA badge and meet airport requirements for badging • Legally authorized to work in the United States without sponsorship How to Apply: Ready to join our team? Click Apply Now to start your application. We can't wait to hear from you! Alternatively, you can Apply to this Job directly. Apply for this job
This job posting was last updated on 9/11/2025