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Please read this job posting in it's entirety! Job Title: Customer Service Agent – Level 1 Company: MEDcallUS - www.MEDcallUS.com Location: Seven Hills, Ohio - (OHIO Applicants ONLY) Employment Type: Part Time or Full Time Hours: • Monday -Friday - 4:00pm - 7:00pm • Saturdays - 9:00am - 4:30pm • Sundays - 12:00pm - 4:00 pm Work Location: Remote Training: Remote Please provide your resume in PDF format ONLY About Us: At MEDcallUS, a specialized medical contact center, we focus on helping our partners communicate with the patients they serve. We are committed to delivering exceptional customer service and creating a positive, supportive culture for both our team and our clients. We take pride in our dedication to empathy, accuracy, professionalism, and ethical behavior. People serving people – this is our culture. As we continue to grow, we are looking for a skilled Customer Service Agent – Level 1 to join our team. Job Overview: As a Level 1 Agent, your role is to efficiently and empathetically answer patient phone calls and, when necessary, relay accurate messages to healthcare providers. You'll be an integral part of ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service. Key Responsibilities: • Answer patient calls promptly and relay messages accurately and efficiently. • Demonstrate core values such as professionalism, empathy, and respect with every interaction. • Maintain HIPAA compliance and follow cybersecurity protocols to safeguard patient and company information. • Collaborate with your team and management to create a positive work environment and culture. • Utilize our call center software to manage high call volumes and ensure all messages are delivered quickly and accurately. • Help improve customer satisfaction by meeting performance metrics and exceeding customer expectations. Qualifications: • Strong communication and active listening skills. • Medical terminology knowledge is a plus. • Able to work one summer holiday and one winter holiday. • Able to multitask. • Basic computer skills and troubleshooting knowledge. • Experience in customer service, with a proven ability to handle high call volumes. • Ability to follow detailed procedures and protocols while adapting to frequent protocol changes. (All changes are documented for you) • Must possess strong problem-solving skills and a keen attention to detail. • Ability to stay calm, empathetic, and emotionally stable during stressful situations. • Knowledge of HIPAA regulations/compliance or willingness to learn and strictly adhere to them. • A positive, optimistic attitude and a desire to grow with the company. • Punctuality and adherence to the company's attendance policies is essential. Why Join Us? • Growth Opportunities: Performance excellence leads to increased responsibility and career advancement. • Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration. • Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices. • Flexible schedule opportunities. We operate 24/7/365. • Possible hybrid opportunities after training will be performance based. If you have the drive to help people, are detail-oriented, and are looking for an opportunity to grow in a customer-service based environment, we'd love to hear from you! Apply today to become a part of the MEDcallUS family and make a meaningful difference! Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from MEDcallUS. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Apply Today and Help Us Continue to Deliver Outstanding Service! Apply tot his job Apply To this Job