RemoteOnline

Compensation

Full Description

Job Title: Customer Service Representative, Work from Home Company Overview: RemoteOnline is a leading provider of remote customer service solutions, dedicated to connecting talented professionals with flexible work-from-home opportunities. We pride ourselves on fostering a supportive and inclusive work environment that empowers employees to deliver exceptional service to our clients. Role Overview: As a Customer Service Representative at RemoteOnline, you will play a crucial role in assisting insured individuals, service providers, and adjusters with claim payments processed by One Inc. This position requires a detail-oriented and empathetic individual who excels in communication and problem-solving to ensure a positive customer experience. What You'll Do: - You will respond promptly and professionally to customer inquiries regarding claim payments. - You will assist insureds, service providers, and adjusters by providing accurate information and resolving issues. - You will document all customer interactions thoroughly and accurately in the system. - You will collaborate with internal teams to escalate and resolve complex claims-related issues. - You will maintain up-to-date knowledge of company policies and claim processing procedures. - You will manage multiple customer interactions efficiently while maintaining high service standards. - You will contribute to continuous improvement initiatives by providing feedback on customer concerns. What You Bring: - Minimum of 2 years of experience in customer service, preferably in insurance or claims processing. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment with strong time management skills. - Detail-oriented mindset with excellent problem-solving abilities. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with insurance claims processing systems. - Bilingual abilities, especially in Spanish. - Previous experience with One Inc. systems or similar platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive team culture that values work-life balance. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to careers@remoteonline.com. We look forward to hearing from you!