RemoteOnline

Compensation

Full Description

Job Title: Customer Service Representative, Work from Home Company Overview: RemoteOnline is a leading provider of remote work solutions, dedicated to connecting talented professionals with flexible job opportunities across the United States. We pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive from the comfort of their homes. Role Overview: As a Customer Service Representative at RemoteOnline, you will play a crucial role in assisting insured individuals, service providers, and adjusters with claim payments processed by One Inc. This position requires a detail-oriented and empathetic individual who excels in communication and problem-solving to ensure a positive customer experience. What You'll Do: - You will respond promptly and professionally to inquiries from insureds, service providers, and adjusters regarding claim payments. - You will accurately process and verify claim information to ensure timely payment. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will provide clear and concise information about policies, procedures, and claim statuses. - You will identify opportunities to improve customer service processes and contribute to team goals. - You will handle sensitive information with confidentiality and integrity. What You Bring: - You bring at least 2 years of experience in customer service, preferably in insurance or claims processing. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with computer systems and customer service software. - You have the ability to work independently in a remote environment. Bonus Points If You Have: - Experience working with insurance claims or in the financial services industry. - Familiarity with One Inc. systems or similar claim processing platforms. - Bilingual skills, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance. - We offer professional development opportunities and career growth support. - We offer a supportive team culture that values work-life balance. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our online application portal at RemoteOnline careers page.