RemoteOnline

Compensation

Full Description

Job Title: Customer Service Representative, Work from Home Company Overview: RemoteOnline is a leading provider of remote customer service solutions, dedicated to connecting talented professionals with top companies across the United States. We pride ourselves on fostering a supportive and flexible work environment that empowers employees to deliver exceptional service from the comfort of their homes. Role Overview: As a Customer Service Representative at RemoteOnline, you will play a crucial role in assisting insured individuals, service providers, and adjusters with claim payments processed by One Inc. This position requires a detail-oriented and empathetic individual who excels in communication and problem-solving to ensure a positive customer experience. What You'll Do: - You will respond promptly and professionally to inquiries from insureds, service providers, and adjusters regarding claim payments. - You will accurately process and verify claim information to ensure timely payment resolution. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will provide clear and concise information about claim processes and policies. - You will identify opportunities to improve customer satisfaction and workflow efficiency. - You will adhere to company policies and compliance standards in all communications. - You will participate in ongoing training to stay updated on product knowledge and customer service best practices. What You Bring: - Minimum of 2 years of experience in customer service, preferably in insurance or claims processing. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment with strong time management skills. - Detail-oriented mindset with excellent problem-solving abilities. - US residency is required for this position. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with insurance claims and payment processing systems. - Bilingual skills, especially Spanish, to assist a diverse customer base. - Certification in customer service or related fields. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and ongoing training. - We offer a supportive team culture focused on work-life balance. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience to careers@remoteonline.com. We look forward to hearing from you!