RemoteOnline

Compensation

Full Description

Job Title: Customer Service Representative, Work from Home Company Overview: RemoteOnline is a leading provider of remote work solutions, dedicated to connecting talented professionals with flexible job opportunities across the United States. We pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive from the comfort of their homes. Role Overview: As a Customer Service Representative at RemoteOnline, you will play a crucial role in assisting insured individuals, service providers, and adjusters with claim payments processed by One Inc. This position requires a detail-oriented and personable individual who excels in communication and problem-solving to ensure a positive customer experience. What You'll Do: - You will respond promptly and professionally to inquiries from insureds, service providers, and adjusters regarding claim payments. - You will accurately process and verify claim information to ensure timely payment. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will provide clear and concise information about policies, procedures, and claim statuses. - You will identify opportunities to improve customer service processes and contribute to team goals. - You will handle sensitive information with confidentiality and integrity. - You will participate in ongoing training to stay updated on industry regulations and company policies. What You Bring: - Minimum of 2 years of experience in customer service, preferably in insurance or claims processing. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to manage multiple tasks efficiently in a remote work environment. - Detail-oriented mindset with excellent problem-solving abilities. - US residency is required for this remote position. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of insurance claims and payment processing. - Bilingual abilities, especially in Spanish. - Familiarity with One Inc. systems or similar claim processing platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and ongoing training. - We offer a supportive team culture that values work-life balance. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and a cover letter outlining your relevant experience through our online application portal at RemoteOnline careers page. We look forward to hearing from you!